If you have any additional questions about KISS Army VIP, please contact us at kiss@umgstores.com
How much does a Subscription cost?
The cost of a Subscription is dependent on the Subscription billing plan chosen at checkout and shipping location. Plan pricing includes the cost of shipping for all subscribers. Taxes and fees are not included in the plan pricing.
Available Plans for U.S. Subscribers:
Available Plans for International Subscribers:
All subscription plans ship yearly.
When will I be charged for a subscription?
Initial Subscription purchases are charged on the date of purchase.
After your initial Subscription purchase, your order will be automatically renewed and charged on the first of the month at the beginning of your selected Subscription plan. Subscription renewals are billed at approximately 12AM Eastern Standard Time on the billing date.
You can always review your next upcoming billing date on your Subscription Management page in your Customer Account.
When will I receive my subscription order each month?
All Subscription products are delivered yearly.
Estimated ship dates can be found on the Subscription product page.
New and existing Subscribers will receive an email when your order has shipped.
If your order contains a product not a part of the subscription, your items may be shipped separately.
What countries do Subscription products ship to?
Subscription products ship within the U.S. and internationally. Some limitations apply.
When will my Subscription item arrive after it’s been shipped?
Please allow approximately 5-7 business days for your order to deliver.
Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
When will I get tracking information?
You’ll receive tracking info as soon as your package is processed for shipment, via the email you placed your order with or the active customer email in My Account.
Make sure to check all inboxes, including your spam folder, if you can’t find your shipping confirmation. Please note it can sometimes take up to 3 days for your tracking link to update.
How will I get notified when my order ships?
You will receive an email once your order ships.
How can I manage my Subscription orders?
You can view and manage all current and past Subscription orders in Customer Accounts. Click on the Subscriptions link to view your subscription details.
How can I change my shipping address or update my payment information?
You can update payment and address information that does not require a country change within your Customer Account on the Subscriptions page. If your change in address requires an update to your Shipping country, please reach out to Customer Service to assist.
Shipping and payment information updated after the billing cycle begins won’t take effect until your next billing date. For any changes needed to be made to your shipping information before then, please reach out to customer service. If you're unsure if this applies to your specific order, please contact Customer Service.
Please be advised that our Customer Service team is unable to update your payment method directly due to security reasons.
How can I cancel my subscription order?
All subscriptions automatically renew on the plan billing date. You can cancel your Subscription within your account on the Subscription page.
Cancellations made to any 12-month subscription plans after the start of the billing cycle will not be applied until your next billing date. If 12-month subscriptions are canceled mid-term, the subscription will remain active until your next billing date.
For example:
We do not offer prorated refunds for mid-term cancellations.
For questions or assistance, please reach out to customer service.
Can I change my subscription order?
Subscription orders cannot be changed or amended.
Can I return, exchange, or refund my subscription item(s)?
Subscription products cannot be exchanged or refunded.
How do discounts and special offers work with Subscriptions?
Subscription products are excluded from discounts and special offers unless specified on the product page.
Can I gift a subscription?
Gifting subscriptions is currently unavailable. However, you can always create a new account or change the shipping address in your account if you want the product to be shipped to an address that’s different from your billing address. Go to My Account / Subscriptions / Manage to adjust your shipping location.
To note - shipping addresses must be updated prior to the first of each month in order for that shipping address to apply to that month’s order. For assistance, please reach out to customer service.
Gifting subscriptions cannot be sent outside of the original shipping country.
Will I be notified before I am billed for my Subscription plan?
Yes, new and existing subscribers will receive an email notification 7-days prior to being billed on your Subscription plan renewal date. If you purchase a subscription within 7 days of the expected renewal, please refer to your Welcome email for upcoming transaction details.
I got an e-mail saying there was a failed billing attempt on my credit card. What should I do?
At the start of each new Billing Cycle, we’ll bill the credit card that you used to make your initial Subscription purchase or the active payment method on file in your account. If your payment fails, you’ll receive an email notifying you of the payment failure with a request to update your payment information, if necessary. We will contact you a total of 2 additional times to update your method of payment before your Subscription is canceled.
Payment method updates can be made directly in your account.
If you have any questions or require assistance updating your payment method, reach out to customer service.
Please be advised that our customer service team is unable to update your payment method directly due to security reasons.
